After Sales Service:
● Dear buyers, all the goods of lithium batteries in our store are shipped with detailed registered tracking number
● We promise to deliver the goods within two working days after your purchase, and generally you can track your goods normally within 3-7 days. in case of Chinese holiday will be sending delay
● All items will be rigorously tested repeatedly before shipping out it, make sure that the goods without any quality problems when you receive. Strict packing to ensure that there will be no problem in the process of transportation
● Please check the package of goods when receive, please refuse if damage or lost. If you leave signature means it is no problem.
● battery data problem is not activated or electric core life to;
● power adapter used a long time, the chip inside the control charge will be old aging;
● Notebook motherboard problem
● the use of the battery temperature is 0-60 degrees Celsius, the temperature is too low or too high can not charge
● Items will be sent out within 7 days after payment effected and confirmed by Aliexpress System.
● We ship it by Registered Singapore Post/Hong Kong Post/China Post or by Four Special Air Mail Line. It normally takes 15-45 working days to arrive .
But the delivery time depends on weather ,holiday, hot season, local post service and customs clearance factors. Welcome to contact us by email by message if you don’t receive your item for a long time. Please contact us by email, TNT/UPS/FEDEX/DHL etc Express is welcome, it ship fast about 4~7days but expensive.
● Please check your address, full name, telephone etc information is right, so the forwarder can delivery you in time and successful.
● We are not responsible for any import custom duties and related taxes for buyers. Orders will be shipped as a gift or as a sample.
●We onlyaccept the payment nominated by Aliexpress ( Escrow, T/T, western union, credit card etc.)
●If have any payment problem for your order, please refer to this link:
● weappreciate your positive feedback or five stars feedback if your are satisfied with our products ,and meanwhile our system will also leave positive feedback for you automatically.
● Please contact us by email immediately if your item have any problem when you receive it. We will try our best to help you to solve the problem. Please don’t open a dispute or leave a negative feedback before communicate with us.
Wish you a pleasant shopping experience in our store
● If you feel unsatisfied with the receiving items, please contact us first before leaving any neutral, negative feedbak or opening case on ebay and paypal. We will try our best to solve the problemsand give you a satisfying answer.
● Money back guaranteed within 14 days from the date of delievered.
● We will replace the defective items, provided that they are in stock within the warranty period.
● The buyer return the original item at his/her own shipping cost.
● Refund or replacement will be made after receiving the returned item.
● Shipping & handling cost are not refundable.
● Man-made damage by abuse or wrong operation is not covered by this warranty
● Please contact us before returning.
● We accept returns which were shipped as an incorrect item, or DOA.
● If you purchased the wrong item, Refund is not allowed, But we’d like to exchange a right one if you pay resend shipping charge
● Notice: Please do not tear up the label on the item, it is the proof for guaranty.
● We provide 12 months warranty for all our products .The return shipping freight must be paid by the buyers if your items need to sent back to repair, refund or replacement.Please use Local Registered Post Air Mail to return the item. Please do not use UPS, DHL ,FEDEX and other express shipping methods which will cause the import tax requested by China Custom.